Review Mode

Review Mode for warranty claim automation

Review Mode lets WarrantyBrain prepare warranty claim recommendations with evidence while merchants approve customer-impacting actions first.

Short answer: WarrantyBrain works the claim before your team touches it: it prepares approve, deny, request-info, or escalate paths using policy evidence, order context, photos, missing-evidence checklists, and risk signals while merchants stay in AI Review Mode. AI prepares. You approve. No customer message, refund, replacement, return, denial, or Shopify write happens without merchant confirmation.

Connect Shopify for a free Warranty Risk Scan View the Shopify App Store listing

Automation starts with control

Review Mode means WarrantyBrain prepares the claim review, but the merchant approves the customer outcome before anything customer-impacting happens.

Safer rollout for new stores

A store can start by reviewing recommendations, correcting edge cases, and deciding which low-risk workflows should be allowed later.

Escalate when policy evidence is unclear

If policy evidence is missing, ambiguous, contradictory, or not enough for a safe recommendation, the workflow should preserve manual review instead of pretending certainty.

Questions merchants ask

What is Review Mode?

Review Mode is WarrantyBrain's merchant-control layer: the AI prepares the recommendation and the merchant approves customer-impacting action.

Can merchants move beyond Review Mode?

Merchants can choose opt-in automation after trust is earned, but Review Mode is the default starting posture.

Warranty workflow resources

Shopify warranty app for claim review Warranty claim review with policy evidence Warranty returns and RMA workflow for Shopify Warranty fraud signals for Shopify claim review Free Shopify Warranty Risk Scan